789 Inner Lane, Holy park, California, USA
All transactions are conducted in Malaysian Ringgit (MYR) through authorised and valid payment gateways. A booking is only considered confirmed upon receipt of the required deposit or full payment. Any remaining balance must be settled within the specified period before the departure date.
In the event of cancellation by the customer, the following penalty charges apply per person. Cancellations made more than 45 days before departure will result in the forfeiture of the deposit. Cancellations made between 22 to 44 days before departure will incur a charge of 35% of the package price. Cancellations made between 15 to 21 days before departure will incur a charge of 50% of the package price. Cancellations made between 8 to 14 days before departure will incur a charge of 75% of the package price. Cancellations made less than 7 days before departure or in the case of a no-show will incur a charge of 100% of the package price, with no refund provided.
Any applicable refund will be processed within 14 to 30 working days to the original payer’s account. MY E Travel reserves the right to impose administrative or bank processing fees for any refund transaction. If MY E Travel cancels a package due to technical reasons or insufficient participants, a full refund will be provided or an alternative travel date will be offered.
MY E Travel collects personal data including names, NRIC or passport numbers, and contact information solely for the purpose of travel bookings and payment verification. Personal data will only be shared with relevant third parties such as hotels, airlines, and insurance providers, as well as with authorities such as MOTAC or Immigration when required by law. Credit and debit card information is not stored on MY E Travel’s servers and is processed securely through authorised payment gateway providers.
MY E Travel acts strictly as an intermediary agent and shall not be held liable for any delays, losses, damages, or injuries caused by third parties such as airlines or hotels, or due to force majeure events including natural disasters or acts of war. Customers are strongly advised to purchase travel insurance.